motor industry code of practice

We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI New and Used Car Sales Code of Practice and the Service and Repair Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.

If unhappy with our service and having spoken to our Dealer Champion, we abide by the Motor Industry Codes of Practice which can be found on The Motor Ombudsman Website The Motor Ombudsman will offer free and impartial information and if appropriate an alternative dispute process in the event that you are not satisfied with the outcome of a concern.

For further information you can visit the Ombudsman website at or call their information line on 0345 241 3008. Calls are charged at your local rate.

the motor ombudsman service and repair

The Service and Repair Code requires our authorised network to provide:

  • Honest and fair services
  • Open and transparent pricing
  • The completion of work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward and swift complaints procedure
the motor ombudsman vehicle sales

The Motor Ombudsman's Vehicle Sales Code covers the sale of new and used cars, and our retail network is committed to, amongst other requirements:

  • The use of clear and transparent invoicing, advertising and pricing
  • Selling a used car which is supported by a vehicle provenance check
  • Providing customer test drives
  • Avoiding high-pressure selling techniques
  • Supplying accurate advice on warranty and finance products